Shipping

SHIPPING COSTS

We offer free standard shipping on all U.S. domestic orders over $89.

For U.S. domestic orders under $89, a flat shipping fee of $9 applies. International shipping is available for a flat rate of $48 USD, with the exception of Canada, where the flat shipping rate is $28 USD.

SHIPPING METHOD AND SCHEDULE

We primarily use UPS, USPS and FedEx as our main shipping carriers for all outgoing shipments.

For deliveries outside of the USA you may be charged customs duties and taxes for international shipping. Shipping costs will not be refunded by Boo Oh in the case of returns.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once.

We process and send orders during our main service hours, Monday to Friday, from 9:00 am till 5:00 pm PST. The merchandise will be ready for dispatch two business days after the receipt of payment, at the latest.

Return Policy

If you would like to return your order for any reason, please contact us within 30 days of purchase. All refunds will have a $9.00 return shipping fee deducted, and a 20% restocking fee will be applied if the return is processed after 14 days from the date your product was originally received.

Customized items, such as the Ray ID Tag, are not eligible for returns but exchanges may be possible. Please contact us to inquire.

To return a purchase, please email us at Customer Service Department info@boo-oh.com. We will confirm your request and reach out with full return instructions including the return address. Please do not return your order to the sender's address - the warehouse that shipped your order may not be the warehouse that will accept your return.

Please note that we only issue refunds on items that are unused and undamaged, unless the item arrived damaged. Items that are returned with dirt, dog hair, slobber, or any other unsanitary condition may not be eligible for a refund. Due to hygiene and safety reasons, we're unable to accept returns on open or used pet feeding items.

After the refund has been processed, a credit will automatically be applied to your credit card or original method of payment. Refunds are typically issued within 5 business days from confirmation at the warehouse.

All returns must be made within 14 days of receiving an RMA. Any product you return must be in the same condition you received it and in the original packaging. For full details on how to return your purchase email us at Customer Service Department  info@boo-oh.com.

Exchanges are available for a different size or color, subject to stock availability. If you would like a different product, we kindly ask that you return the item for store credit and place a new order separately.

We provide complimentary shipping for your first exchange within 14 days of delivery. Any additional exchanges will incur a $9 shipping fee.

Items returned more than 30 days after the delivery date are not eligible for return or exchange.

For non-defective international returns or exchanges, shipments may be subject to customs clearance. Any applicable shipping charges, import duties, taxes, and customs fees are the responsibility of the customer.

For non-defective international returns or exchanges, shipments may be subject to customs clearance. Any applicable shipping fees, import duties, or taxes are the responsibility of the customer.

Items should be returned unused and with all Boo Oh garment tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer. All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.

An item is considered faulty if it arrives damaged or if a manufacturing defect is identified within 14 days of delivery. Damage resulting from normal wear and tear, misuse, abuse, improper care, accidents, or improper storage is not considered a manufacturing defect.

If you would like to exchange a faulty item instead of receiving a refund, we will replace it with the same product in the same size and color, subject to availability. Whenever possible, we will first offer to repair the item. If the item cannot be repaired or a replacement is unavailable, you will be entitled to a full refund.

Please note that we are not responsible for defects or malfunctions caused by misuse, abuse, improper maintenance, failure to follow care or operating instructions, accidental damage, or use of the product in a manner for which it was not intended.

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.